Although the literature of library administration draws extensively on that of business management, it is difficult to compare library supervision to business or industrial supervision. Library supervisors often do not have managerial training and may consider their management role as secondary. The educational level of the staff they supervise…

This book is designed to help novices get started in providing services to patrons of their library. By separating professional tasks from others, an indication is made when expertise is needed above and beyond the use of common sense and natural organizational skills. The book covers the realm of a librarian's responsibilities, offering advice on…

This guide is built on librarianship training literature and customer service research from a variety of professions. It tells library managers how to identify and describe service ideals, to translate these ideals into realistic goals, and to lead new and experienced staff in fulfilling these service ideals. They are encouraged to focus the…

This book is designed to educate campus administrators on the issues facing their libraries, and the role that a library should have on the campus. Chapters are: (1) "The Academic Library: Its Place and Role in the Institution" (Joanne R. Euster); (2) "What Community Colleges Need from Their Libraries" (David R. Dowell & Jack A. Scott); (3)…