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Meola, Marc; Stormont, Sam – 2002
This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…
Descriptors: Computer Software Selection, Electronic Libraries, Internet, Library Personnel
Lankes, R. David, Ed.; Collins, John W., III, Ed.; Kasowitz, Abby S., Ed. – 2000
This book on digital reference services begins with an introduction entitled "The Foundations of Digital Reference" (R. David Lankes). Part 1, "The New Reference Culture: Traits and Trends," includes the following papers: "Why Reference Is about To Change Forever (but Not Completely)" (Joseph Janes);…
Descriptors: Electronic Libraries, Evaluation Criteria, Futures (of Society), Intellectual Property
Laughlin, Sara, Ed. – 2000
This book describes the issues that multitype library networks need to know in order to succeed in the new decade, including electronic information, restructuring, distance education, buying clubs and cooperatives, skilled workers, diversifying funding, collaboration, one-stop shopping, accountability, and extraordinary service. The book contains…
Descriptors: Consortia, Distance Education, Electronic Libraries, Futures (of Society)
