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| Guides - Non-Classroom | 3 |
| Collected Works - General | 2 |
| Guides - General | 1 |
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Meola, Marc; Stormont, Sam – 2002
This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…
Descriptors: Computer Software Selection, Electronic Libraries, Internet, Library Personnel
Lankes, R. David, Ed.; Collins, John W., III, Ed.; Kasowitz, Abby S., Ed. – 2000
This book on digital reference services begins with an introduction entitled "The Foundations of Digital Reference" (R. David Lankes). Part 1, "The New Reference Culture: Traits and Trends," includes the following papers: "Why Reference Is about To Change Forever (but Not Completely)" (Joseph Janes);…
Descriptors: Electronic Libraries, Evaluation Criteria, Futures (of Society), Intellectual Property
Sutton, Dave – 1995
This book is designed to help novices get started in providing services to patrons of their library. By separating professional tasks from others, an indication is made when expertise is needed above and beyond the use of common sense and natural organizational skills. The book covers the realm of a librarian's responsibilities, offering advice on…
Descriptors: Library Administration, Library Circulation, Library Collection Development, Library Personnel
Jennerich, Elaine Z.; Jennerich, Edward J. – 1997
Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…
Descriptors: Access to Information, Creative Thinking, Higher Education, Information Seeking
Dilevko, Juris – 2000
Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide survey of government documents reference service in Canada, This book examines the broad philosophical implications…
Descriptors: Certification, Evaluation Criteria, Foreign Countries, Government Publications
Eckwright, Gail Z., Ed.; Keenan, Lori M., Ed. – 1994
The focus of this collection of papers about library reference service is on the community outside the library, rather than the special populations served within it. "Conflicts in Value Systems" (Allen B. Veaner) is an overview of the major conflict areas facing the library profession today. "Reference Services for Off-Campus…
Descriptors: Continuing Education, Costs, Evaluation, Extension Education
Deines-Jones, Courtney; Van Fleet, Connie – 1995
It is estimated that one in every five people in the United States has problems performing daily activities without help, perhaps due to the aging of the population and to more and more children surviving severe birth defects. The importance of library services to the disabled cannot be overestimated; they have the same information needs as any…
Descriptors: Access to Information, Accessibility (for Disabled), Disabilities, Disability Discrimination
