Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

The Oakland University Kresge Library in Rochester, Michigan placed 10 Neighborhood Youth Corps (NYC) enrollees in their library following assurances that they would be tested prior to placement and assigned to areas of their occupational choice. The project required 32 hours of work per week for 9 weeks at $2.00 per hour, paid by the NYC Program.…

This book presents recommendations on many matters related to the organization, administration, and supervision of school library media programs. Chapters cover (1) the history of school library media program development in the United States, with special emphasis on the years since 1965; (2) the role of library media programs; (3) the…