Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Regional library cooperation in Ohio operates under two organizational forms, the state-funded Area Library Service Organization (ALSO) and the federally-funded multicounty cooperatives. In 1974, to aid in statewide planning and in the development of each project, the state library commissioned this study of all its multicounty cooperative…

Because the information/library field in and around London seems well-provided with short courses covering a wide range of topics of presumed interest to people working in this field, a project was undertaken to design and test measures for assessing short courses and to explore the possibility of applying evaluation measures to such courses.…

A thorough understanding of the uses and applications of statistical techniques is integral in gaining support for library funding or new initiatives. This resource is designed to help practitioners develop and manipulate descriptive statistical information in evaluating library services, tracking and controlling limited resources, and analyzing…

Media programs were compared in 21 Utah high schools having student populations between 700 and 1,500. Differences in responses to a questionnaire administered by the Utah State Division of Instructional Media (USDIM) on the qualitative and quantitative aspects of the school media program were identified, and the levels of responses were compared…

This book presents the results of an evaluation of Library Power, an initiative of the DeWitt Wallace-Reader's Digest Fund that provided support for school library development in 19 communities. Following an introductory chapter, the chapters are organized around key questions of the evaluation. Chapters 2 through 4 address the implementation of…

Emphasizing public, school, and academic libraries, the book provides information on library and information services for Hispanics. Topics of the 10 chapters include: the geographical distribution and concentrations, attitudes, and pertinent sociocultural factors of Mexican Americans, Puerto Ricans, Cubans, and Latinos; assessment of an Hispanic…