This book contains 12 case histories, each based on a real-life problem, that show how a manager can use common sense, knowledge, and interpersonal skills to solve problems in human performance at work. Each case study describes a worker's problem and provides background information and an assignment; solutions are suggested. The following cases…

This book examines human-computer interaction (HCI), with a focus on designing computer technology to be more usable by people. The book provides a multi-disciplinary approach to the subject through a synthesis of computer science, cognitive science, psychology, and sociology, and stresses a principled approach to interactive systems design that…