Leadership for school change, this book contends, must be shared. Administrators, teachers, staff, parents, and community members must become more knowledgeable about the change process and more proficient at working through it. This book provides guidance and resources for school leadership teams and practitioners and students of change. The…

This book presents interactive problem-solving situations based on the principles of Total Quality Management. Following the introductory chapter, the second chapter describes the two stages of the problem-solving process: (1) analysis of the problem and its causes, and (2) identification of a solution. Each stage is comprised of three…

This book argues that bureaucracy is inappropriate to the information age. It advocates replacing bureaucratic organization with the concept of the "intelligent organization," an organization that develops and engages the intelligence, business judgment, and responsibility of all its members. The successful organization of today builds freedom and…

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…