This book is aimed at those persons interested in understanding and improving communication in professional relationships. Part one reflects on the nature of communication in an attempt to provide guidelines for better communication. Part two offers a number of models for evaluating individual and organizational behaviors, plotting career…

Attempts to implement W. Edwards Deming's Total Quality Management (TQM) principles in education and transform school systems into world-class, quality learning environments have proved somewhat disappointing. This book asserts that educators need a way to translate the ideas about corporate quality for adaptation and use in schools. The…

This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving…

This book offers a step-by-step, systematic process for designing high-performance learning organizations. The process helps administrators develop proposals for redesigning school districts that are tailored to the district's environment, work system, and social system. Chapter 1 describes the characteristics of high-performing organizations, and…

Each of the three sections of this book highlights a basic concept in communication research that needs more attention, and includes individual articles that review or apply new methods for the study of social communication. The first part deals with organizational analysis and field studies, and reminds its readers that mass communication is not…

This book, which is designed for individuals interested in changing and developing their organizations, examines the organizational learning cycle and ways of learning collectively. Among the topics discussed in the book's nine chapters are the following: (1) changing nature of work and organizational learning; (2) theoretical framework of…

This book offers a model of value sharing in organizations concerned with Catholic higher education and backs it up with statistics and narrative. It summarizes the core values of five Catholic colleges and universities (Barry University, Trinity College, Saint Mary-of-the-Woods College, Santa Clara University, DePaul University) as found in the…

A broad spectrum of ideas and practices that should enable colleges to reassess and/or develop strategies for relating to the public are included in this sourcebook. Topics include (1) a model for public relations that includes development and internal and external communication; (2) the necessity of the personal involvement of the chief executive…

This document contains 11 papers that explore knowledge and value development in the field of management consulting, with particular emphasis on trends and techniques in the practice of management consulting and the current theory and dynamics of management consulting. The following papers are included: "Introduction" (Anthony F. Buono);…