This book describes and advocates "smart training," an approach to on-the-job training that helps employees gain competence and empowers them to act to satisfy customers. The book is organized in 16 chapters grouped into 4 parts. Part 1 outlines the basics of smart training, including its performance base, the need for initial analysis,…

This study is designed to provide adult educators with information relevant to adult education training. In the first of six chapters an overview of adult education in Canada is presented. The definition of adult education, its history in Canada, and models expressing adult education goals are reviewed. Chapter 2 examines descriptive and analytic…

A proven model for screening prospective residence hall assistants (RAs), training them in critical interpersonal and leadership skills, selecting the best candidates, and giving them strong supervisory support on the job is presented in this comprehensive guide. After an introductory chapter on the historical context within which RAs operate…

This monograph on Comprehensive Employment and Training Act (CETA) program models for practitioners who are implementing or redesigning public service employment programs explores three major approaches to public service employment: countercyclical, employability development, and structural targeting. The content is presented in six sections. The…

A manual for trainers of development workers and change agents in the third world provides guidelines for evaluation of development training programs. Chapters define evaluation, present a general model of development, and discuss evaluation in development training programs. Designing training systems for development workers and change agents,…

This book explains the TrainSmart approach to training, which is based on how the authors believe the brain naturally learns best. Part 1 introduces the five pillars of the TrainSmart Model, which are as follows: (1) engage (engage participants' attention); (2) frame (establish a frame of reference); (3) explore (introduce a conceptual activity);…

This book explains how work organizations can create a workplace climate that encourages real-time, on-the-job learning and development of competent workplace learners, who are wiling and able to seize the initiative for identifying their own learning experiences and evaluating the results. The following are among the topics discussed: (1) the…

This book, which is written from the perspective of a practicing human resources manager, presents 17 case studies illustrating how technology is driving a new training paradigm. The case studies support 21 propositions regarding training in the e- learning (electronic learning) revolution, including the following:(1) the Internet changes…