The potential employment impact of office automation is the topic of the study described in this book. The study reviews trends in clerical employment over the last 30 years in a search for evidence of the impact of changes in process technology on clerical employment levels. Specifically, it examines clerical employment trends from 1950 to 1980…

This book investigates how workers use computers and how they learn the needed skills, based on a study of 140 occupations in which computers are currently used. Its main finding is that relatively few workers need a lot of computer-related training. Chapter 1, the introduction, discusses the rapid growth and spread of computers across a wide…