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Brinkerhoff, Robert O.; Gill, Stephen J. – 1994
This book presents an approach that organizes the principles and processes of an emerging human resource development (HRD) paradigm requiring training to be everyone's business. Chapter 1 describes the paradigm and presents a practical approach for applying it. Chapter 2 draws a picture of highly effective training (HET), focusing particularly on…
Descriptors: Adult Education, Employer Employee Relationship, Human Resources, Job Training
Johann, Bernard – 1995
This guide offers a comprehensive set of practical tools to lead novice and veteran practitioners through the complexities of business process redesign. This hands-on kit integrates systems theory, economics, and psychology to provide the detailed procedures, checklists, data analysis worksheets, and other resources essential to identify, analyze,…
Descriptors: Adult Education, Business, Design, Improvement Programs
Russo, C. W. Russ – 1995
This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…
Descriptors: Audits (Verification), Higher Education, Institutes (Training Programs), Management Teams
