This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving…

This book grew out of a course at Harvard University's Kennedy School of Government (Massachusetts) in leadership designed to give students insight and tools for working in various official and unofficial roles where leading others can become essential to effective performance. After an introduction, Part 1 presents an overview of the meaning of…

The leadership, management, and academic concerns of deans and provosts are addressed in this casebook based on 25 original case studies on issues related to finance, personnel, organizational structure, curriculum, and academic freedom and standards. Two or more practical options for action accompany each presentation of a challenging problem.…

Change is hard work, even when we are convinced it is worth the effort. Teachers are expected to change without clear explanations or evidence of how the changes will benefit them or their students. Meaningful change is most likely to occur when teachers' beliefs, feelings, and personality are taken into consideration. This book applies the latest…

Communication strategies needed for the specific responsibilities of college and university department heads are presented. Each chapter first describes communication strategies useful in handling an administrative task, and then uses real-life case studies to demonstrate their applications in typical situations. Readers are guided through a…