This book presents interactive problem-solving situations based on the principles of Total Quality Management. Following the introductory chapter, the second chapter describes the two stages of the problem-solving process: (1) analysis of the problem and its causes, and (2) identification of a solution. Each stage is comprised of three…

This book describes how the principles of quality can be applied to education. Based on the work of W. Edwards Deming and Joseph M. Juran, the book outlines a systematic and practical approach to implementing quality in educational settings. It also describes how to encourage staff participation in quality initiatives. Total-quality schools are…

Ways that school administrators can develop or improve their strategic thinking and learning skills are presented in this guidebook, which forces the planner to change his or her actual thinking about planning before taking action. Chapter 1 deals with overcoming single-issue thinking and becoming proactive. Basic concepts and tools are provided,…

Strategic planning in higher education is seen in this book as an essential element in the life of a successful college or university. This book begins by defining strategic planning and explains how to identify the core problems a college or university wants to address and solve through the planning process. It continues with advice on how to…

This book presents a wide array of sophisticated problem-solving tools and shows how to use them in a humanizing way that involves all stakeholders in the process. Chapter 1 develops the rationale for educational stakeholders to consider quality tools. Chapter 2 highlights three quality group-process tools--brainstorming, the nominal group…