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The Race without A Finish Line: America's Quest for Total Quality. Jossey-Bass Management Series.
Schmidt, Warren H.; Finnigan, Jerome P. – 1992
This book offers a guide to implementing Total Quality Management (TQM) in public and private organizations based on interviews and site visits with 12 award-winning companies. Part 1 provides an overview of TQM, attempts to put the Quality Revolution into perspective, and suggests diagnostic questions to determine whether TQM is appropriate for a…
Descriptors: Awards, Higher Education, Institutional Administration, Institutional Characteristics