Naturalistic research methods were used to analyze five case studies of school program evaluations. Interviews were conducted with program personnel and evaluators for the five programs, which were funded by the Elementary and Secondary Education Act, Title I, Title III, or Title IV-C. Programs were: (1) Bayview: Project MORE, a program to improve…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

A thorough understanding of the uses and applications of statistical techniques is integral in gaining support for library funding or new initiatives. This resource is designed to help practitioners develop and manipulate descriptive statistical information in evaluating library services, tracking and controlling limited resources, and analyzing…

Offered in response to a request by the National Science Foundation for information on how knowledge affects policy, the document investigates federal support of social research and development and evaluates the relevance of this research to social policy. Social research and development (R & D) concerns the identification and solution of…