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Schmidt, Warren H.; Finnigan, Jerome P. – 1992
This book offers a guide to implementing Total Quality Management (TQM) in public and private organizations based on interviews and site visits with 12 award-winning companies. Part 1 provides an overview of TQM, attempts to put the Quality Revolution into perspective, and suggests diagnostic questions to determine whether TQM is appropriate for a…
Descriptors: Awards, Higher Education, Institutional Administration, Institutional Characteristics
Seymour, Daniel, Ed.; And Others – 1996
This publication provides research-based discussion in 20 chapters of possible extension of the Malcolm Baldrige National Quality Award to honor high performing colleges. Chapters are organized into two volumes, the first exploring a broad range of issues from a scholarly point of view and the second emphasizing the practical application of a…
Descriptors: Accountability, Accreditation (Institutions), Awards, College Administration
