Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Ways to develop, implement, and maintain linkages between colleges and business are discussed, and a directory of campus-business linkages is presented. Phases of campus-business linkages are covered in seven chapters. The predevelopment phase consists of developing a rationale, obtaining the support of the higher education institution, and…