Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

This book describes Boysville's 5-year effort to design, implement, and evaluate an agency-based computerized management information, program evaluation, and clinical decision-making system, BOMIS (Boysville Management Information System). The goal of BOMIS is the integration of the four intervention programs, through the collection, analysis,…