E-books have been around for more than 10 years but are still a relatively new phenomenon to many librarians and publishers. With the introduction of e-book readers, the e-book has become mainstream, with recent triple-digit annual increases in sales. But what place do they have in the library? In this volume, Sue Polanka brings together a variety…

This instructional manual was designed to examine ways to describe public library services, performance, and facilities in measurable terms. Included within the manual are materials and instructions used for the measurement of (1) library materials availability; (2) profile of library users; (3) use of material, equipment, and facilities; and (4)…

A research group at the Wharton School, University of Pennsylvania, worked on the development of a system to provide the required statistical information for effective management and decision making in university and large public libraries. A management science approach was used. Library objectives, standards, and performance criteria were…