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Frase, Larry E.; Conley, Sharon C. – 1994
This book advances the premise that teachers, in addition to students, must be viewed as customers of the school. Teachers' jobs and work environments must therefore be redesigned for maximum professional growth and development. Unless teachers are supported in developing a quality work environment, efforts to improve schools will be marginally…
Descriptors: Elementary Secondary Education, Faculty Development, Organizational Development, Organizational Theories