This book, which is designed for practitioners in the training field, explains the principles of evaluating training programs on the basis of a four-level model consisting of the following components: reaction, learning, behavior, and results. The book is divided into two parts. Part 1, which consists of eight chapters, describes the concepts,…

This trainer's handbook is designed to be a desktop reference on the nature of training and the procedures involved in training preparation and provision. Part 1 covers the essential interaction skills required of trainers (maintaining leadership, creating learning associations, planning lessons, controlling training groups, analyzing trainees,…

This book describes and advocates "smart training," an approach to on-the-job training that helps employees gain competence and empowers them to act to satisfy customers. The book is organized in 16 chapters grouped into 4 parts. Part 1 outlines the basics of smart training, including its performance base, the need for initial analysis,…

The book describes what must happen within an organization, both to its framework and its operations and to its instructional-learning process, if the organization and its employees are going to learn and adapt to their work tasks and roles. The major finding was that productive results occur primarily when training and learning are integrated…

This book, which is intended for individuals who are directly or indirectly involved in human resources development, is based on the premise that today's training professionals must become "performance consultants" and shift their focus from training delivery to the performance of the company and its individual contributors. The book is…

This book is intended to help managers, supervisors, and employees in U.S. organizations achieve full job performance by acquiring and applying effective strategies to transfer the knowledge and skills learned in training to the workplace. The book is divided into four parts. Part 1 covers the following aspects of the groundwork of transfer of…

This book, which is intended for new training professionals and others asked to provide training, lists the critical elements of training and details an eight-step process for providing training in the workplace. The book begins with a brief introduction explaining the purposes of training and why it has become so important. The next eight…

Intended as a reference for training and consulting in the field of business communication, this book presents research, implements theory, and explores communication practices vital to all organizations. The titles of the essays and their authors are as follows: (1) "Communication Consulting--The State of the Art" (William J. Buchholz); (2) "The…

This book details a system for evaluating all training programs regardless of their instructional style, method, or format. In the introduction the relationship between high quality training and total customer satisfaction, types of training subject to quality problems, and ways of ensuring the quality of training are discussed. The remainder of…

This book, which is intended as a comprehensive practical reference source for training professionals, consultants, and managers, examines emerging trends in training and explains how to get training results in the workplace by using various educational strategies and advanced training methods. The following are among the topics discussed:…

Instructional design as a discipline is currently experiencing rapid expansion on a variety of fronts: theoretical, technological, philosophical, and in the spheres of practice. This book is about changing design theory and practice to meet the challenges of this growth in the particular area of adult learning. The six chapters address the…

This document, resulting from a 3-year study, provides an overview of technical training in the United States, examines the occupations and workers defined as technical, describes where and how technical training is produced and delivered, and discusses the connection between technical training and the strategic goals of the organization. The…

This book, which is intended for trainers responsible for teaching workplace diversity, brings together the voices of 17 individuals currently engaged in diversity education. The following topics are examined in the book's five parts: identity, preparation, and the experience of being classified as "different"; the nature of diversity…

This book presents the main principles of strategic training, which is an approach to employee training and development that supports the employing organization's business goals and strategy. The book is intended for use in undergraduate and master's-level training courses in a variety of disciplines. The following are among the topics covered:…

This book examines workplace learning in the United Kingdom within the context of the changing world of education and training, adult learners/learning, and stakeholder roles in employee development. Discussed in the first three chapters are the following topics: the current debates over vocational education and training and their links to…