Whether a library's reference collection is large or small, it needs constant attention. Singer's book offers information and insight on best practices for reference collection management, no matter the size, and shows why managing without a plan is a recipe for clutter and confusion. In this very practical guide, reference librarians will learn:…

This book provides a broad, introductory overview of issues affecting the marketing of public library collections, with examples and research results from more than 200 libraries of all sizes. This new edition of the work updates and expands the original, referencing new studies (published since 1992), encompassing more of the literature from…

This book is a guide for librarians and media specialists who recognize the value of bilingual-bicultural education and are looking for ideas to develop library services for their Spanish-speaking patrons. Chapter one gives a brief history of Spanish-speaking people in the United States, as well as cultural characteristics, family role,…

This book, emphasizing service to users, includes 10 chapters by different librarians who have had experience as practitioners. Chapters are: (1) "Avoiding the Seven Deadly Sins, or Technology and the Future of Library Service in Academic Libraries" (Michael Gorman); (2) "The Gateway Library: Rethinking Undergraduate Services" (Lizabeth A.…

Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

As new technologies, changing patron needs, and fluctuations in funding continue to affect libraries of all types and sizes, library administrators and managers realize the need to reevaluate the structure and staffing of their organizations. This book prescribes the steps for moving from traditional to renewed library, including planning,…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Challenging popular prognostications and asserting that the complex mix of technologies projects suggests no clear path to the future, this book offers an alternative model to a simplistic digital future. The book is divided into four main parts. Chapters in the first part, "Being Analog," consider the need to get over the digital…

This book explores how librarians can work to strengthen and improve the quality of service to young adults. The introduction is written by Mary Kay Chelton, whose dissertation, "Adult-Adolescent Service Encounters: The Library Context" (1997), inspired this book. The book has 12 chapters. Chapter 1 introduces the provision of best young adult…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

These Proceedings of the Third Internet Librarian Conference include the following papers: (1) "Networking the Network: What Information Technology Fluency Can Do for You" (Jose Aguinaga, Kitty Little, and C.D. McLean); (2) "Moving Out of HTML into Database Solutions for the Web" (Kristin Antelman); (3) "Creating Your Own…

This manual is written for any library planning to introduce a new or replacement automated system. It focuses on planning for an integrated system that computerizes a multiplicity of library functions using one common database. This second edition contains a new section on the preparation of a technology strategic plan, a section on developing…

This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…

This book of essays is a guide to help librarians in reference and/or collection development in the field of literature in English. Chapters fall into two broad sections: Resources and Collections, and Readers and Services. The first section includes six chapters: "The Nature of Library Collections" (William A. Wortman); "Retrospective Collection…

This book brings together the literature on information skills instruction with particular reference to models related to information seeking and the information search process, including representational, instructional/teaching, and facilitation models. Chapter 1 provides an overview of the development of the library curriculum as it has evolved…