This book analyzes the response of employees at a southern hospital to a functional context literacy program. It uses ethnographic techniques, storytelling, and observations of workplace relations to illustrate how classism, racism, and sexism continue to be part of the workplace environment and how these factors contribute to employees'…

These case studies of the experiences of literacy practitioners and their students from all regions of Canada contain descriptions and reflections that provide a critical and revealing commentary on effective practice in literacy education in Canada. Each case study chapter begins with introductory information that provides a synopsis of who,…