This collection of library documents, which illustrates current techniques for conducting user studies in order to facilitate specific public services planning and priority-setting efforts at the member libraries of the Association of Research Libraries (ARL), contains excerpts from: (1) four general user studies conducted at the University of…

For this kit, 119 Association of Research Libraries (ARL) academic libraries were surveyed to determine the impact of online catalogs on the training needs of technical services staff and on the planning and organization of programs to meet these needs; responses were received from 66 libraries. Analyses of the responses indicated that the…

This document contains three papers on issues in evaluation. "Evaluation of the Method of Modeling: A Case Study of the Finnish Steel Industry" (Ville Nurmi) describes the method of modeling as an educational strategy to support both specific goal-directed transformative learning focused on work process and learning in workplaces, and it…