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Quality Improvement Programs in ARL Libraries. SPEC Kit 196.
Siggins, Jack, Comp.; Sullivan, Maureen, Comp. – 1993
In April 1993, the Association of Research Libraries (ARL) conducted a survey of its members to update information gathered in 1991 about the existence of quality improvement programs and the use of quality improvement processes in research libraries. A total of 91 responses (76 percent) was received to the 13 questions of the survey. Fifteen (16…
Descriptors: Academic Libraries, Higher Education, Improvement Programs, Institutional Characteristics