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Download full textBolt, Nancy, Ed.; Burge, Suzanne, Ed. – International Federation of Library Associations and Institutions (NJ1), 2008
Libraries of government departments provide information to policymakers, to government staff and employees, and, sometimes, to the general public. It is essential that libraries of government departments are organised and managed so as to collect and provide the information most needed by government decision makers, government workers, and the…
Descriptors: Government Libraries, Guidelines, Library Administration, User Needs (Information)
O'Neil, Rosanna M., Comp. – 1994
Total Quality Management (TQM) brings together the best aspects of organizational excellence by driving out fear, offering customer-driven products and services, doing it right the first time by eliminating error, and maintaining inventory control without waste. Libraries are service organizations which are constantly trying to improve service.…
Descriptors: Annotated Bibliographies, Hospital Libraries, Library Administration, Library Services
Holibaugh, Ralph – 1987
This SPEC (Systems and Procedures Exchange Center) kit provides a sample of excerpts from technical and planning documents contributed by 40 Association of Research Libraries (ARL) member libraries that are planning to install or have already implemented optical disc technology. Selected to represent a variety of media and applications, the…
Descriptors: Academic Libraries, Access to Information, Higher Education, Information Storage
Peer reviewedRockman, Ilene F., Ed. – Reference Services Review, 1991
Presents viewpoints of five persons actively engaged in academic libraries or library schools on new skills that may be desirable for reference librarians in the future. Topics discussed include reference skills; communication skills; management skills; literacy in computer technology; specialization; implications of the information age;…
Descriptors: Change Strategies, Communication Skills, Computer Literacy, Conferences
