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Total Quality Management in Libraries: A Sourcebook.
O'Neil, Rosanna M., Comp. – 1994
Total Quality Management (TQM) brings together the best aspects of organizational excellence by driving out fear, offering customer-driven products and services, doing it right the first time by eliminating error, and maintaining inventory control without waste. Libraries are service organizations which are constantly trying to improve service.…
Descriptors: Annotated Bibliographies, Hospital Libraries, Library Administration, Library Services