This report incorporates a literature review, a workshop paper, and discussion by workshop participants on the current status of research on what the users of computer systems know, and how these different forms of knowledge fit together in learning and performance. It is noted that such research is important to the problem of designing systems…

This publication summarizes the proceedings of the Conference of Union Officials on Issues Related to Labor-Management Cooperation in Quality of Worklife (QWL) Improvement Efforts (March 1979) and subsequently treats issues that emerged in more detail. Chapter 1 provides a general introduction to QWL. A summary of the Washington, D.C. conference…