The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…

Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…

This selective bibliography of books for librarians includes titles regarding academic libraries; administration and personnel; bibliographic instruction; cataloging and classification; children's and young adult services; collection development; copyright; customer service; distance education; electronic libraries; fund raising; government…