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Total Quality: An Understanding and Application For Community, Junior, and Technical Colleges.
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Burgdorf, Augustus – Southern Association of Community, Junior, and Technical Colleges (SACJTC) Occasional Paper, 1992
Total Quality (TQ), is a customer-oriented philosophy of management that utilizes total employee involvement in the relentless, daily search for improvement of product and service quality, through the use of statistical methods, employee teams, and performance management. In the TQ framework, "internal" customers are individuals within the…
Descriptors: Administrator Effectiveness, Administrator Role, Community Colleges, Educational Quality