A study examined the effects of high-performance innovations on workers and job quality by conducting six case studies of firms that had implemented reforms in both the production and the service end of their operations. All the firms were in the traditionally low-wage retail industry. These case studies were drawn on to examine, first, the nature…

A sectoral survey focused on ways in which vocational training plans are formulated and analysis of the cost effectiveness of continuing vocational training at the company level. It examined techniques applied to developing continuing vocational training and improving access. National surveys carried out for the retail trade sector revealed…

This brief examines trends in the retail trade, especially in grocery stores, from an international perspective. A comparison of recent national studies finds the following: (1) significant differences in structure and organization exist, especially in the role of traditional small shops versus large chain grocery stores; (2) increasing store size…