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Download full textPlummer, Elizabeth L. – 1996
Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…
Descriptors: Academic Libraries, Higher Education, Improvement Programs, Inservice Education
