A staff improvement course was developed by an intern at the technical information center (TIC) at Owens-Illinois, Inc. (O-I). First an analysis was made of the information center itself--its goals, services, literature search procedures, information sources, and the function of the information representative-analysts. Next a comparison was made…

This paper describes the creation of a comprehensive evaluation tool for reference librarians in adult service divisions to use in selecting World Wide Web sites as reference sources. Traditional evaluation criteria, endorsed and applied by librarians over the years, are not sufficient for the evaluation of today's hypermedia web site environment.…

This study evaluates two databases, "Historical Abstracts" and REESWeb, to determine their effectiveness in supporting academic social science research. While many performance evaluations gather quantitative data from isolated query and response transactions, this study is a qualitative evaluation of the databases in the context of…