Quantitative research on education and training attainment involving wage data using "Human Capital" theoretical constructs provides insights based on monetary returns. However, similarly determining quantifiable values for the education and training attainment of individual governmental organization employees relative to their…

The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

Pandemics have reshaped societies and paved ways for advances in sciences, political systems, technology, medicine, and the economy. However, researchers have not explored how human resources (HR) function changes due to a pandemic in higher education institutions (HEIs) and how managing it contributes to employee performance and employee…

In an organizational context, leadership communicates the vision and mission, develops the strategic plan, and inspires the followers to use their best talents and skills to fulfil the goals aligned with the organizational strategic plan. The study's primary focus was to investigate the effects of leadership in the telecommunication industry,…

Some educational organizations still use traditional talent development methods that do not correspond to the preferences of millennial employees. Identifying the influence of mentoring on job performance among individual employees of the millennial generation may be especially useful as this generational cohort is the largest in the workforce.…

Employees engage in informal learning to solve a workplace problem and to gain knowledge at the time the need arises without waiting to attend a scheduled training session (Jacobs & Park, 2009; Livingstone, 1999; Schugurensky, 2000; Schurmann & Beausaert, 2016). The definition employed in this study is the self-guided pursuit of knowledge,…

This nonexperimental, correlational study examined the relation among job fit, psychological climate, and employee engagement and discretionary effort and job performance. An Internet-based self-report survey was administered to a sample of 307 cruise line customer contact center reservation agents. The research hypotheses were evaluated using…

This quantitative correlational study examined to what extend personality traits predict organizational citizenship behavior (OCB) among full-time public community college employees. Public community colleges are facing significant challenges in managing ongoing decreases in state appropriations. The construction of human capital theory, the…

This qualitative case study focused on the effect of a system implementation upgrade on employees' job performance within a central administration department of a major research university in the Southern United States. Review of literature revealed a lack of a specific model or process for system implementation upgrades and its impact on…

This study investigated the construct of the learning organization, providing a qualitative analysis of how learning occurs in financial organizations through the lens of Marquardt's (2011) Systems Learning Organization Model. Data were gathered through five methods: the Learning Organization Profile survey, with 63 participants; document review;…

Organizations, regardless of industry/sector, should consistently evaluate and improve organizational performance. Higher education institutions have come under increasing pressures to control costs while improving outcomes and would benefit from strategies that improve the performance of their employees leading to improved organizational…

This dissertation addresses the phenomenon of how academic leaders conceptualize faculty performance practices. Qualitative research methods were used to explore the experiences of 11 academic leaders from 4-year higher education institutions in the metropolitan area of New York, NY. Each academic leader had direct responsibility for faculty…

Employee performance and patient satisfaction are strong indicators of the current state of a healthcare organization. Workplace training programs are used to teach employees the knowledge and skills necessary to effectively perform on the job. Instructor-led, online, blended and independent learning events are produced to address learning needs…

Organizational citizenship behaviors (OCBs) have been described as employee behaviors that are not required by job descriptions, are not formally rewarded, and contribute positively to the organization. Previous research has shown that OCBs are related to both individual and organizational performance. Given the importance of OCBs to individual…

Knowledge management has proven to be a sustainable competitive advantage for many organizations. Knowledge management systems are abundant, with multiple functionalities. The literature reinforces the use of workflow automation with knowledge management systems to benefit organizations; however, it was not known if process automation yielded…