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Gamification1
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ProQuest LLC1
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Franklin King1
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Technology Stakeholders' Perceptions on the Application of Gamification in the Contact Center: A Thematic Review of the Literature
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Franklin King – ProQuest LLC, 2023
This thematic literature review examines technology stakeholders' perceptions regarding gamification use in contact centers. The study identifies and analyzes existing literature, drawing on various academic research sources, industry articles, and stakeholder opinions. The review highlights the potential benefits and challenges of gamification in…
Descriptors: Literature Reviews, Gamification, Technical Support, Stakeholders