Because advances in medical science can lead to rapid changes in current health knowledge, a library collection of medical science materials can become dated rather quickly. This factor, as well as the many variables of library use and operation which impact the availability of current materials on the library shelves--loan periods, weeding…

This study examined whether user satisfaction with library services is affected by certain objective and subjective librarian behaviors exhibited during the reference interview. A patron survey was conducted during July 1993 in three branches of Cuyahoga County Public Library, located in northeastern Ohio. The sample was determined by the patrons…

This investigation of a methodology for evaluating the reference effectiveness of academic libraries in New South Wales tests the answering of questions with a set of 10 questions seeking general background information on a range of topics. Student volunteers pose the questions by unobtrusive methods to reference staff at three college libraries.…

End-user interfaces for the online public access catalogs (OPACs) of OhioLINK, a system linking major university and research libraries in Ohio, and its 16 member libraries, accessible through the Internet, are compared and evaluated from the user-oriented perspective. A common, systematic framework was used for the scientific observation of the…