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Police Communication Skills Training for Gaining Compliance and Avoiding Civilian Complaints: The On-Stage Workshop.
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Goodman, Alan Z. – 1989
The Instructional Systems Design (ISD) process was applied to a communication skills training project for the New York City Police Department. The purpose of the application was to reduce the number of unnecessary civilian complaints accumulated by police officers. The project passed through the five phases of ISD: analysis, design, development,…
Descriptors: Adult Education, Communication Skills, Formative Evaluation, Inservice Education