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Download full textWeaver, Tyler – 1992
The Japanese success story has made W. Edwards Deming's Total Quality Management (TQM) theory increasingly popular among American managers, from car manufacturers to educational leaders. TQM is based on two tenets: the primacy of customer satisfaction and the necessity of tapping nontraditional sources (especially employee ideas) to institute…
Descriptors: Administrative Principles, Educational Quality, Elementary Secondary Education, Participative Decision Making
Chaffee, Ellen Earle; Sherr, Lawrence A. – 1992
This brief report summarizes a longer document with the same title. Many colleges and universities, in responding to public demand for higher education and the external challenges it creates, are employing Total Quality Management (TQM) techniques to improve quality, increase productivity, and decrease cost. The quality improvement process itself…
Descriptors: Administrative Principles, College Administration, Cooperative Planning, Educational Demand
