Although Total Quality Management (TQM) has been adopted at a number of community colleges in the areas of financial aid, admissions and registration, and staff performance, its use is almost non-existent in the evaluation of classroom teaching. Barriers to its application to the classroom include faculty resistance to the idea of students as…

Student tracking systems are enabling increasing numbers of community colleges to respond to external demands for accountability with tangible measurements of student progress and institutional outcomes. Several recent trends in marketing, accountability, communications with students, and internal competition for resources have prompted interest…