In a high performance work organization (HPWO), employee basic skills are just one of many components. HPWOs feature the following: they have flatter organizational structures, have work done by teams of highly skilled workers, and have a focus on quality, customer service, and continuous improvement. The collaborative approach to workplace…

Quality work teams that are based on W. Edwards Deming's business-management theories have proliferated at the school and district levels to handle problem solving and decision making. Teams are said to build stronger relationships among those involved in education and, ultimately, to benefit students because more people with broader perspectives…

When created and operated appropriately, school-site councils can be a very useful component of school renewal. Councils are difficult to create, since members must shift roles, compromise strongly held beliefs, and invest considerable time, energy, and know-how. Advantages of group decision making are bringing diverse experience and expertise to…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…

A growing number of educators are focusing their efforts on improving the work environment of teaching. In place of the typical school's norms and practices that isolate teachers from one another, collaborative schools have norms that encourage teachers and principals to cooperate for school improvement. Such schools are characterized by frequent…