This digest discusses the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. Benchmarking, developed by the Xerox Corporation in the 1980s, is defined as an ongoing, systematic process for measuring and comparing the work…

This report concerns the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. The introductory chapter addresses the need for new tools and strategies to meet the increased competition and the higher demand for accountability…

The monograph, written for persons and organizations at state and local levels who share concern about learning activities for adults in rural America, explores characteristics of three traditional providers of nonformal education (the Cooperative Extension Service, public libraries, and community service divisions of community colleges), assesses…