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The AskA Starter Kit: How To Build and Maintain Digital Reference Services.
PDF on ERIC Download full text
Lankes, R. David; Kasowitz, Abby S. – 1998
This Starter Kit is designed to help organizations and individuals who wish to offer human-mediated information services via the Internet to users in the K-12 community. A six-step process is proposed for organizations to follow in creating an "AskA" service. This process addresses all aspects involved in building and maintaining an AskA…
Descriptors: Case Studies, Computer Mediated Communication, Computer Oriented Programs, Educational Research