As many organizations restructure, the role of support staff is also changing. Secretaries are under increased workloads and are assuming duties previously performed by management, such as budgeting, project coordination, and public relations. According to Professional Secretaries International, only 31% of its members bore the title "secretary"…

The most significant factors affecting the labor market during the 1980s were the United States' loss of competitiveness in the world marketplace, continued shifts in production from goods to services, changes in the skill requirements of many jobs, and demographic shifts in the population. During the next decade, incompatibility between the type…