Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces…

A growing number of schools and districts are considering using teams to handle all types of decision making and advisory activities. The term "teams" can be applied to a wide spectrum of groups with various purposes or powers. This bulletin was designed to assist those who want to create efficient, successful teams. It provides…

Appreciative inquiry (AI) is based on the heliotropic principle, which has been variously described as art and science, holistic theory and practice, and practical philosophy and change process. AI engages people and organizations in discovering what gives life to human systems when they are most effective and constructive and using that knowledge…