Text, illustrations, and exercises are utilized in this set of four learning modules to instruct dental assisting students in various office skills. The first module, "Dental Office Telephone Techniques," examines the qualities of a good telephone voice and demeanor and provides guidelines for taking a message and handling various…

This instructor's guide and student activity packet (together with a slide/tape presentation not available here) comprise a module for the postsecondary office occupations education competency area of filing. Modules for other competency areas are available separately. The purpose stated for the module is to help students become familiar with…

This trainer's guide is intended to assist supervisors of work-based career training projects in helping students understand the different types, purposes, and costs of filing systems available. The guide is one in a series of core curriculum modules that is intended for use in combination on- and off-the-job programs to familiarize youth with the…

These 38 learning guides are self-instructional packets for 38 tasks identified as essential for performance on entry-level jobs in business education. Each guide is based on a terminal performance objective (task) and 1-7 enabling objectives. For each enabling objective, some or all of these materials may be presented: learning steps (outline of…