This third in five-lesson tutorial on library evaluation focuses on three measures of reference effectiveness in terms of users' experience: total number of reference questions received, proportion of answers provided to inquiries received, and accuracy with which questions are answered. Four required and suggested readings and four references are…

This document describes a bibliographic instruction (BI) course on accessing medical resources on the Internet through discussion lists and Gopher that consisted of short sessions taught biweekly each semester at the University of Vermont medical library. The introduction lists the rationale for starting the program; principles for teaching the…

The purpose of this handbook is to familiarize the user with the organization of the California State University-Sacramento (CSUS) library. As part of a course requirement, the handbook is designed to provide the student with information necessary to perform assignments in the library independently of librarians and support staff, and as a…