A book is presented that is intended to facilitate mastery of English as a second language by foreign-born professionals who are working and competing in the United States or English-speaking regions of Canada. The text rests on two assumptions: first, that its readers are prepared to improve their linguistic skills on their own, and secondly that…

This student workbook contains two instructional units, the first dealing with using the telephone and the second dealing with conducting a meeting and making a speech. Addressed in the unit on telephone usage are using the telephone directory, placing a call, answering the telephone, and taking messages. The unit on conducting a meeting and…

This module is part of a set of management and supervisor training (MAST) materials developed by the Department of Energy for the Waste Isolation Division. Its stated purpose is to enable trainees to communicate effectively in the workplace. The first section of the module is an introduction that includes a terminal objective and opening remarks…

Designed for use as a part of the Work Maturity Skills Training Program, this unit consists of instructional materials dealing with practicing good work habits. (The Work Maturity Skills Training Program is a set of individualized competency-based units that are designed to help participants develop the competencies they need to find and retain…