This pre-employment training package consists of a group leader training guide and five units of instructional materials dealing with self-esteem, decision making, solving communication problems, values clarification, and stress management. The leader's guide covers using package materials, recruiting a group, preparing for and presenting the…

This two-part learning module provides text and accompanying exercises to assist instructors in employing effective listening and communication techniques in response to students' programs and concerns. Part I describes the communication process between sender and receiver and discusses the process of active listening by which the instructor…

The workbook contains lessons and exercises in patient relations and workplace communication in a medical services office, particularly for interactions involving one or more non-native speaker of English. Seven units address these topics: (1) greetings and basic assistance, greeting established patients, and measuring height and weight and taking…

The textbook for students of intermediate English as a Second Language (ESL) is based on cross-cultural communication misunderstandings described in essays written by university students. It consists of 20 instructional units, each beginning with a real student's dilemma caused by cultural differences and each dealing with one particular custom.…