Instructional materials are provided for a workshop to enable participants to explain how productivity can be achieved through the practical use of performance standards and behavior changes. Another purpose is to enable participants to make changes by using methods that involve employees and thereby minimize employee resistance to change. Representative topics are productivity, productivity improvement, the change process, changing employee behavior, and recognizing employee achievement. Contents include information sheets with quick checks to test understanding, workshop assignments, answers to workshop assignments, and a list of workshop references. (YLB)