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| Guides - Classroom - Teacher | 2 |
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| Practitioners | 1 |
| Teachers | 1 |
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Karmos, Joseph S.; Karmos, Ann H. – 1986
This manual provides a comprehensive approach to problem solving; it is written in narrative style with numerous examples. The guide is organized in eight sections that cover the following topics: (1) problem-solving overview (with suggested readings and recommendations for schools); (2) a five-step model for solving problems; (3) strategies for…
Descriptors: Communication Problems, Conflict Resolution, Creative Thinking, Critical Incidents Method
Wingo, Rosetta F. – 1978
Designed for office occupations teachers, this guide presents seven critical incidents that provide students with practice in human relations. The critical incidents focus on the following topics: office rumors, excessive borrowing, remembering names, adapting to change, carrying your load of work, personal calls on office phones, and coffee break…
Descriptors: Critical Incidents Method, Employer Employee Relationship, Human Relations, Office Occupations
